FAQ

Frequently Asked Questions (FAQ)

1. What is your return policy?
We do not accept returns under any circumstances. All sales are final once the order is placed. We recommend thoroughly reviewing your order details before completing your purchase.

 2. Can I exchange my order for a different item?
We do not offer exchanges. Please ensure you select the correct item, size, and color before finalizing your purchase. Please go up in size and also send measurements if needed. 

3. What if I receive a damaged or defective product?
If your product arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue. Our team will review the case and provide guidance on the next steps.

4. What happens if I file a chargeback after my order has been delivered?
We take chargebacks seriously. If a chargeback is filed after the order has been delivered, we will escalate the case and provide all necessary evidence to the payment processor, which may include tracking information, delivery confirmation, and communication records. This can result in small claims court. 

5. Can I cancel my order after it’s placed?
Once an order is placed, it is immediately processed and cannot be canceled. Please review your cart carefully before completing your purchase.

6. How long does shipping take?
Shipping times depend on your location and the selected shipping method. Once your order is processed, you will receive a confirmation email with tracking information. ALL orders are an estimate 7-14 days, times can extend. If you need for a certain date please contact us first to see if we can comply.

7. What materials do you use for your fur products?
We use high-quality fur sourced from reputable suppliers. You can find specific material details on each product’s page.

8. How can I contact customer support?
For any further questions or assistance, please contact us at salesthejadelabel@gmail.com and our support team will get back to you promptly.